Contact Us

How the team replies

We read and answer in English. If you write in another language, we will still do our best, but you will get the clearest help from us in English.

Keep your money details out of the form

Never send bank card numbers, full account details, passwords, PINs, or scans of your passport or driving licence through this form. The form is not a secure channel for that kind of information. Anyone with access to your inbox or our system could read it, and we cannot take that risk with your funds or identity.

If we need to verify who you are, we will ask for the documents through a secure upload process, not through this page. If you have already sent something sensitive by mistake, contact us again and we will remove it from our records as soon as we can.

Where to turn for gambling help

If you are struggling with gambling, this form is not the right place to start. You will get faster and more specialist support from a dedicated help organisation. They can talk through your situation confidentially, help you set limits, and explain how self-exclusion works with operators in this market.

You can also find support options on our responsible-gambling page, which lists services you can reach without going through us. If you need us to block your access to any casino we cover, tell us through this form and we will act on it without delay.

What we do with your message

We read every message ourselves and reply as quickly as we can. We treat your question as confidential and never share your details with the casino you are asking about unless you ask us to. If you are reporting a problem with a specific operator, tell us which one and what happened, and we will take it from there.

For anything urgent, such as a blocked withdrawal or a dispute over your account, include the casino name and the date you last heard from them. That helps us move your case along faster.